100+ Customer Service Statistics to know in 2023
In any industry, data points and statistics are crucial for decision-making. The same goes for the customer service industry too. Customer service statistics can help you understand where the industry is heading, based on historical trends - right from the evolution of customer expectations to the necessary changes to adapt to advancements in technology.
We’ve gathered 100+ customer service statistics from credible sources including Forrester and Gartner, in addition to the insights drawn from independent research conducted by Freshworks to help you design a data-backed customer service strategy.
Let’s dive in and unfold emerging trends.